LEGAL NOTICE

Please carefully read these Terms and Conditions. They govern your access and use of this website (“Site”). By using or accessing the Site, you agree to be bound by these Terms and Conditions, as well as any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of the Site. All such additional guidelines, restrictions, or rules are incorporated by reference into these Terms and Conditions.

FMK Packaging reserves the right to make changes to this Site and these Terms and Conditions at any time without prior notice. You are encouraged to review these Terms each time you access the Site.

COPYRIGHT

All content on this Site, including but not limited to text, graphics, logos, icons, images, and software, is the property of FMK Packaging or its content suppliers and is protected by international copyright laws. The compilation of all content on this Site is the exclusive property of FMK Packaging and is protected by international copyright laws. Unauthorized use, copying, or republishing of any materials from this Site is strictly prohibited.

COPYRIGHTS AND TRADEMARKS

You are solely responsible for your use of any content, images, graphics, text, or other materials you incorporate into your products. You agree not to include any text, image, design, trademark, service mark, or copyrighted work of any third party in your products unless you have obtained appropriate authorization from the rights holders. By placing an order on this Site, you warrant that your products do not infringe on any third-party rights, including copyright, trademark, publicity, or privacy rights. You authorize FMK Packaging to produce the products on your behalf, with the understanding that you have obtained all necessary permissions.

CUSTOMER CONTENT

You are solely responsible for any content, images, graphics, text, or other materials you upload, post, or otherwise transmit through the Site (“Content”). You agree to comply with all local rules regarding online conduct and acceptable Content. You agree not to use the Site to upload, post, or otherwise transmit any Content that is unlawful, indecent, or that infringes on the intellectual property rights or other proprietary rights of FMK Packaging or any third party.

FMK Packaging does not control the Content posted by customers and does not guarantee the accuracy, integrity, or quality of such Content. Under no circumstances will FMK Packaging be liable for any Content you may find offensive, indecent, or objectionable.

You agree to protect your password and control access to your registered account. You are responsible for all orders placed or other actions taken under your registered account. By using your password, you grant FMK Packaging a worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, adapt, publish, display, and create derivative works from the Content for the purpose of fulfilling your orders.

FMK Packaging reserves the right to remove any Content that violates these Terms or may be objectionable, at its sole discretion. FMK Packaging may preserve and disclose Content as required by law or when necessary to enforce these Terms, respond to claims, or protect the rights, property, or safety of FMK Packaging, its users, or the public.

DESIGN FILES

FMK Packaging provides design files at 72 DPI (low resolution). If you require higher resolution design files, please contact support@fmkpackaging.com for a quote.

CUSTOMER SUBMITTED ARTWORK

All artwork, designs, and images must be provided in CMYK format with a minimum resolution of 300 DPI. FMK Packaging is not responsible for color changes during conversions from RGB to CMYK color modes or for images that appear distorted or pixelated due to customer-provided artwork.

PROOFING AND MATCHING

All print jobs require customer approval of the final artwork and job specifications before production. Customers are responsible for reviewing all details, including delivery dates and production speed, in the final artwork proof and job specification sheet. FMK Packaging is not liable for any errors or omissions beyond what is noted in the final specification sheet. Customers are also responsible for proofreading the final artwork proof, as FMK Packaging will print the product based on the approved proof. Any design or spelling errors not identified by the customer will not be the responsibility of FMK Packaging.

FMK Packaging is not liable for color matching or ink density on screen proofs approved by customers. Screen proofs are intended to show design layout, text accuracy, image proportion, and placement but not color accuracy. For exact color matching, customers should order a color match proof at an additional charge. FMK Packaging is not responsible for color variations between submitted print-ready images and the final product.

MATERIALS

Please note that the paper and card stock used for FMK Packaging products are not food-grade unless otherwise specified. Any specific food-grade requirements should be communicated in writing before placing an order.

CUSTOMER RESPONSIBILITY FOR PROOF AND LAYOUT APPROVAL

FMK Packaging is not liable for errors in a printed product caused by:

• Graphics orientation or placement
• Incorrect font usage
• Spelling, grammatical, or punctuation errors
• Wrong die cuts, slits, or incorrect/missing folds
• Finished product size

COLOR ACCURACY AND HARDCOPY PROOFS

FMK Packaging will attempt to reproduce colors from submitted print-ready files as closely as possible but cannot guarantee exact color match due to variations in printing processes, materials, and other factors. The accuracy of color reproduction is guaranteed to be within 90% of the approved final proof. Customers seeking exact color reproduction should order a hardcopy proof.

INDEMNITY

You agree to indemnify and defend FMK Packaging and its affiliates, officers, directors, employees, and licensors against all claims, liabilities, damages, costs, and expenses arising from your breach of these Terms or any claim related to your use of content, images, or materials that violate third-party rights.

ORDER CANCELLATION

FMK Packaging will cancel your order prior to printing/shipping. However, if your order has already been shipped, it cannot be canceled. Orders may be cancelable at various production stages, but cancellation fees may apply. FMK Packaging’s Customer Service Team will inform you of any applicable cancellation charges.

DESIGN ORDERS

Once an order has been successfully placed, no refunds are issued for any design services.

RETURNS AND REFUNDS

All sales are final. If FMK Packaging verifies that an error was made, the order will be reprinted. No refunds or credits will be issued.

REPRINTS

Customers must notify FMK Packaging within three business days of order delivery if defects, damage, or missing items are discovered. FMK Packaging will not be responsible for claims filed after this period. To receive replacement products, customers must return at least 99% of the received product within ten days of the initial delivery date at their own expense. No returns will be accepted without prior written authorization from FMK Packaging.

ORDER SHIPPING AND DELIVERY

FMK Packaging offers several shipping options, including Standard, Priority, and Express services. Shipping times vary depending on the service selected and final proof approval time. FMK Packaging will make every effort to print and ship orders promptly, but it is not liable for delays caused by factors beyond its control, including technical issues, weather conditions, or customs delays. Customers are responsible for all customs duties and fees on shipments outside the United States.

DAMAGED AND LOST PACKAGES

Customers are responsible for inspecting all packages for visible signs of damage or missing items before accepting delivery. Claims for damages or missing items must be filed with FMK Packaging and the delivery courier within three business days of delivery. FMK Packaging is not responsible for third-party shipping errors or damaged shipments.

DISCLAIMER OF WARRANTY

This Site and its content are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. FMK Packaging does not guarantee that the Site’s operation will be uninterrupted or error-free.

LIMITATION OF LIABILITY

In no event shall FMK Packaging or its licensors, suppliers, or vendors be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages resulting from loss of use, data, or profits, arising out of or in connection with the use or performance of the Site or the products or services provided by FMK Packaging.