Privacy and Security

At FMK Packaging, we prioritize the confidentiality and privacy of our customers. We do not share, sell, or disclose personal information to third parties except as necessary to process and ship your orders.

Information Collection

FMK Packaging is the exclusive owner of all information collected on our website, www.fmkpackaging.com. We collect customer data at various points throughout our website to provide a seamless and personalized experience.

Registration

To use certain features of FMK Packaging, users must first complete a registration form. During this process, we collect your name and email address, which we use to keep you informed about our services, even if you have not yet placed an order.

Order Processing

When placing an order, we request essential information such as your name, email address, shipping address, and financial details (e.g., credit card number and expiration date). This data is used for order processing, payment authorization, and to ensure smooth order fulfillment. We use this information to contact you if there are any issues with your order.

Cookies

Cookies are small data files stored on your computer that help us track your preferences and enhance your experience on our website. We use persistent cookies, which remain on your device for an extended period, to identify users and uniquely enable features like the shopping cart. Cookies are essential for the full functionality of our website, and turning them off may limit your ability to use our site.

Log Files

We utilize log files to analyze trends, manage the site, track user movement in the aggregate, and gather demographic information. This data includes IP addresses, browser type, ISP, referring/exit pages, and timestamp information, which are not linked to personally identifiable information.

Communications

• Special Offers and Updates: Occasionally, registered members may receive updates about products, services, special deals, or newsletters. Users can opt out of these communications by contacting us at remove@fmkpackaging.com.
• Newsletter: Customers are automatically subscribed to our newsletter, which provides relevant information and updates. If you prefer not to receive our newsletter, you can unsubscribe by emailing us at info@fmkpackaging.com.
• Customer Service: We communicate regularly with users to provide requested services and support. Our production and customer service teams may use email and phone contact details to address any issues with your order.

Legal Disclaimer

We are committed to protecting user privacy but may need to disclose personal information when required by law. This may include compliance with judicial proceedings, court orders, or legal processes served on our website.

Third-Party Intermediaries

We partner with external companies to facilitate order shipping and payment processing. These companies do not retain, share, or use your personal information for secondary purposes.

Business Transitions

Customer information may be transferred as part of a business transition, such as a merger, acquisition, or sale of assets. If there are any significant changes in how your personal information is used, you will be notified and given the option to opt-out.

Choice/Opt-Out

Users can opt out of having their information used for purposes unrelated to our site. For example, our order form includes an opt-out mechanism for users who do not wish to receive marketing material.

Security

FMK Packaging takes extensive precautions to protect user information, both online and offline. Sensitive data, such as credit card details, is encrypted using SSL (Secure Sockets Layer) technology. Additionally, we restrict access to personal information within our office to only those employees who need it to perform their jobs.

Links to Other Sites

Our website may contain links to other sites. FMK Packaging is not responsible for the privacy practices of these external sites. We encourage users to read the privacy statements of any site that collects personally identifiable information.

Notification of Changes

If FMK Packaging updates its privacy policy, we will post those changes on this page, the homepage, or other relevant places to ensure our users know what information we collect, how we use it, and under what circumstances we disclose it, if any. We will use customer information by the privacy policy in effect at the time of collection. If we plan to use personally identifiable information differently from what was initially disclosed, we will notify users via email.